Last Updated: 11/05/2024
This Service Level Agreement (SLA) is a policy governing the use of EnhanceHosting.com’s Web Hosting Services under the terms of the EnhanceHosting.com Terms of Service (ToS) between EnhanceHosting, ("EnhanceHosting.com", "us", "we") and users of EnhanceHosting.com’s Services ("you"). This SLA applies separately to each account registered with us.
EnhanceHosting.com commits to providing a reliable, high-quality hosting service to our customers. We aim to ensure:
If we fail to meet the uptime guarantee, we will issue a credit to your account:
Credits are not automatic; customers must request credit within 7 days of the reported downtime by contacting our support team.
Under GDPR, we take your data security seriously. We implement robust security measures to protect your data:
Our Data Processing Agreement (DPA) forms part of this SLA, detailing our commitments under GDPR to ensure the protection and security of your data.
This SLA does not apply to any performance issues:
We may modify the terms of this SLA from time to time to reflect changes to our hosting platform or GDPR requirements. Such modifications will become effective upon posting to our website.
This SLA and any disputes related to it will be governed by the laws of the United Kingdom and interpreted in accordance with the GDPR and other relevant EU regulations.
For any questions regarding this SLA or to make a claim:
Contact Form: https://enhancehosting.com/contact.php
Phone: +44 0800 689 1745
Address: 582-586, 582-586 Kingsbury Rd, Birmingham B24 9ND
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